Terms & Conditions

 

Terms and Conditions of Sale

These Conditions of Sale govern the sale of products by smprint

Please read these conditions carefully before placing an order with smprint. By placing an order with smprint, you signify your agreement to be bound by these conditions.

1. OUR CONTRACT
 

Your order is an offer to smprint to buy the product(s) in your order. When you place an order to purchase a product from smprint, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation").  The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. In the event whereby a product cannot be supplied smprint will provide alternative product suggestions.

Your Order Confirmation will act as your Sales Invoice. Should a further copy of your Order Confirmation be required, you should request a copy from smprint.

2. REFUND POLICY
 

Personalised, customized or decorated goods cannot be cancelled once ordered unless specifically agreed between smprint and the buyer.

In the event that an order cannot be fulfilled by smprint a full refund will be supplied.

In the event that an order is received and the personalization is not as approved on smprint or subsequently agreed by smprint and the buyer, the order will be re-printed or refunded.

Where a refund is agreed, this will be made by smprint within 7 days of agreement.

3. PRICING, AVAILABILITY & DELIVERY


Legally applicable VAT is calculated and added to your order at checkout.

Products sold by us on the website are assumed to be available within a timeframe stated on the product detail page on the website and/or date selected at the Checkout. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products and/or alternative products may be suggested.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

In some cases your order may be dispatched in more than one package and by more than one courier, you may receive a separate Dispatch Confirmation for each package.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

4. PRODUCT INFORMATION
 

Unless expressly indicated otherwise, smprint is not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact the manufacturer. Content on this site is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. smprint accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

5. CUSTOMS
 

When ordering products from smprint for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from smprint, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

6. OUR LIABILITY
 

smprint and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are made to your specification or personlised, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

7. APPLICABLE LAW
 

These conditions are governed by and construed in accordance with the laws of the U.K.

8. AMENDMENTS TO THE CONDITIONS OF SALE
 

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

9. WAIVER
 

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

10. CHILDREN
 

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only use smprint with the involvement of a parent or guardian.